Shipping & returns

The journey of your jewellery: shipping & delivery

 

At Pearlfectly You, we believe the arrival of your new piece should be as delightful as the jewellery itself. Below you will find everything you need to know about how we carefully prepare and deliver your treasures to your door.

1. The preparation window

  • Each order at our shop is handled with the utmost care. Please allow 2 to 3 business days for our team to process, quality-check, and package your order before it begins its journey to you. Estimated delivery times are provided on each product page and may vary based on your location and the shipping method you select at checkout.

2. Ensuring a perfect delivery

  • Your order will be dispatched to the exact delivery address provided during the checkout process.
  • Accuracy is key: Please double-check your details to prevent any delays or delivery failures.
  • Address corrections: If you notice a mistake, please reach out to Pearlfectly You immediately. Once a package has been handed over to our carrier, we are unfortunately unable to redirect it or modify the destination.

3. Our logistics partners & tracking

  • We collaborate with premium shipping providers to ensure your jewellery arrives safely and securely.
  • Follow your gems: As soon as your order departs the store, you will receive a Shipping Confirmation email containing your unique tracking number.
  • A moment of patience: It can occasionally take a few hours for the carrier’s system to update with the first tracking event. During peak seasons or holiday periods, processing and transit times may be slightly extended.


4. Shipping Investment

  • Your shipping costs are calculated automatically at checkout based on the total weight of your selection and your chosen delivery speed. You will always see the final shipping total before you finalize your payment.

6. Packages returned to Pearlfectly You


If an order is returned to us because of an incorrect address or because it was not collected from a local pick-up point, we offer two solutions:

1. Re-shipping: We can ship the item again to a corrected address for an additional shipping fee.
2. Refund: We can issue a refund for the product, minus the original shipping costs and any return-to-sender fees incurred by Pearlfectly You.


7. Support for Shipping Issues

  • While we aim for a "Pearlfect" delivery every time, we know that issues can rarely occur. If your package appears to be lost, significantly delayed, or arrives in a damaged condition, please contact us immediately. We will open an investigation with the carrier and work swiftly to find a beautiful solution for you.

8. Here to Help
Do you have a specific question about an upcoming delivery or a special shipping request? We're here to assist you.

Reach out to us, we love to help! ✨